Contact

Please feel free to contact us with any questions, advice, or simply to share your feedback. At SILVER BEACH, we are always happy to hear from our customers and support you.

Use the form below and we will get back to you as soon as possible.

Contact form

FAQ

How to make a return or exchange, and under what conditions?

Returns and exchanges are at your expense , simple and subject to certain conditions. You have 14 days to request a return or exchange.

  • Return: you can declare your return from your customer account (section “My orders and web returns”), either via the shipping confirmation email; or directly by telephone
  • Once your request is made, you have 7 days to drop off your package at the post office. After this time, your exchange request will be canceled.

♻️ We encourage you to reuse the original packaging.

Eligibility requirements : Items must be new, unworn, unwashed, undamaged , and in their original packaging with tags intact.

However, if these products are returned to us, they will not be refunded and will be returned to the original shipping address. If these products are returned again, they cannot be returned and will be recycled.

💡 Remember to keep the proof of sending provided by the post office until you receive the refund or exchange.

💡 Any product returned in error will be kept for 10 days and then recycled if unclaimed. At your request, we can reship it free of charge. However, we cannot be held responsible for the loss of an item that is not ours.

How can I be sure I'm ordering the right size?

To help you make the right choice, we try to specify the size worn by the models in each product sheet. We also specify when the product tends to run small or large. A size guide will soon be available on each product sheet to help you further.

Will my size be available on the website soon?

All products visible on our site are in stock at the time of your visit. If a size doesn't appear or if you can't add the item to your cart, it's already sold out. But don't worry: new gems arrive regularly!

How to contact us?

You can contact our store during opening hours or send us an email.

How do I care for my Silver Beach products?

The care instructions for our products are indicated directly on their labels.

We recommend that you follow them carefully to preserve the quality of your article.

CONTACTEZ NOTRE SERVICE CLIENT

Notre service client est à votre disposition du lundi au samedi de 9h à 19h.

Contactez-nous par e-mail

TROUVEZ VOTRE TAILLE IDÉALE

Consultez notre guide des tailles pour trouver votre taille idéale.

Guide des tailles